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Delivery Terms and Conditions

FAST AND FREE UK DELIVERY FOR ALL ORDERS

All orders placed before 4:00pm will be shipped same day from Monday to Friday except Bank Holidays. 

To ensure caviar arrives fresh we use an overnight tracked delivery service with ice packs and thermo-insulated packaging keeping items perfectly chilled. For some postcodes delivery may take longer than 24 hours, in this case, we will put more ice packs to keep the caviar fresh. 

We take the greatest care over the transportation of caviar, after receipt be sure to refrigerate it. 

If your order has not arrived within its allotted timeframe, please check with the delivery company using your tracking number, or contact us as soon as possible.

PAYMENT & SECURITY

Our credit/debit card system is provided by Shopify Payments, one of the world's largest providers of such services, which is fully PCI compliant and supports 3D Secure at checkout.

We accept the following payment methods: Visa (Credit/Debit), Visa Electron, Mastercard (Credit/Debit), JCB, Maestro and Paypal.

STORAGE SUGGESTIONS

Ideal storage temperature is between -2°C and +2ºC. Please see the reverse of each tin for the "Best Before" date. Once a tin has been opened, caviar should be consumed within 2 days.

CUSTOMER SATISFACTION AND REFUNDS

Naturally we want you to be delighted with your purchases from TSARINE Caviar, so we recommend putting products in the fridge straight away to keep them in perfect condition. If you have any medical concerns please consult with a doctor before purchasing. Product image is just for illustration purposes and the actual product may vary due to manufacturer changes.
If for any reason you are unsatisfied with your purchase, then please do get in touch so we can make suitable arrangements for an exchange, return or refund.
Normally we don’t offer a refund as we cannot be sure how the caviar has been kept and we don’t resell a product to another customer once it has been sent out and returned. Under special circumstances however, we will offer a part or full refund.